Climb the LADDER for Better Workplace Communication

Date: 06.12.2011

There are few things that can doom workplace relationships to failure faster than poor communication. However, although we all strive to be effective communicators in the workplace, it can be difficult to know how to transform this goal into actionable practices that can be applied to a wide range of different scenarios and situations.

The LADDER approach to communication is a technique devised by experts to help you do just that. The clever acronym can help you remember to stick to positive communication strategies when you’re in a difficult situation.

Look at the situation and try to determine what the best outcome would be for all involved parties.

Arrange a time and a place to have a discussion about the problem.

Define the issue as clearly as possible.

Describe your take on the matter without assigning blame.

Express what your needs are and the resolution you would like to see.

Reinforce your position and describe the benefits of implementing your solution.

When you’re faced with a challenging situation in the workplace, the strength of your communication skill set can significantly impact the outcome. Rely on the LADDER technique – or another equally memorable strategy that works well for you – to get your point across when you’re under pressure.